Report finds VA suicide hotline lets many crisis calls go to voicemail

The Veterans Affairs Inspector General found calls at the main VA suicide hotline center in Canandaigua, New York allowed calls to go to voicemail, and that some are never returned due to inadequate training and an overloaded staff.

The hotline was the subject of the 2014 Academy Award-winning documentary “Crisis Hotline: Veterans Press 1,” which profiles several Veterans’ Crisis Line counselors who work the 24-hour service to provide support and guidance to active and retired servicemen dealing with emotional, physical and financial troubles.

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